THE BEEFEATER OF ST KATHERINE'S DOCK LIMITED PRIVACY POLICY (BOSKD)

We respect the privacy of all our customers. This privacy policy sets out the data processing practices carried out by us through use of the website and our internal booking system. If you have any requests concerning your personal information or any queries with regard to these practices, please contact BOSKD on info@medievalbanquet.com.
WHO WE ARE?
BOSKD is the registered company that trades under the name of The Medieval Banquet and Ivory Vault at Ivory House, St Katharine Docks, London E1W 1BP.
WHAT INFORMATION DO WE ASK FOR?
To enable us to manage your booking or ticket we will ask you to provide personal details such as:
• Name
• Email address
• Phone Number
• Address
• Payment details
• Group name for your booking

For marketing we collect:
• Name
• Email address

When signing up to our newsletter, we will only ever ask for your email address and your name although your name is not obligatory. If you have requested to sign up for our newsletter when booking a ticket online or when making an enquiry through our website we will only retain your name and email address for marketing purposes. You can ask for details to be removed from our system at any time by contacting us directly or by unsubscribing to our newsletter by clicking the unsubscribe button at the bottom of the email.
WHY AND HOW DO WE USE THIS INFORMATION?
We collect personal information provided from you when using our reservation or booking services. We will process this personal information for the purposes of providing you with our services, dealing with your enquiries and requests, administering orders for goods such as gift vouchers and providing you with confirmation of your reservations. We will then retain this information for a short period in order to provide receipts or get in touch regarding lost items at our venue.
For marketing, we use Mail Chimp to manage our mailing list and to send out newsletters via email to let you know what we’re up to. You will receive news and details of upcoming special events and offers from The Medieval Banquet or Ivory Vaults. We will only keep your data for as long as we still have your permission. You may withdraw your consent at any time.
THIRD PARTIES
We will not disclose your personal information to third parties other than the third-party service providers (such as Bookingbug.com, Mail Chimp or Ticket Tailor) to help us operate our business and the website and to administer activities on our behalf. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
YOUR RIGHTS
You have the right to have inaccurate personal data rectified or removed – if you would like to do so please contact us on info@medievalbanquet.com. You have the right to stop marketing at any time. You can just click Unsubscribe on any email you are sent or let us know at any time by sending an email to info@medievalbanquet.com.
HOW SECURE IS YOUR DATA?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
COOKIES
Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. We use third party cookies provided by Google Analytics to track visitors on our website (Performance cookies); this data is anonymous and will never be resold. Using these cookies, we can improve the performance of our website for you, the user. By using the website, you consent to the usage of data captured by the use of cookies. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.
CHANGES TO OUR PRIVACY POLICY
We will occasionally update this privacy policy on our website to reflect company and customer feedback. Please check back to our website periodically.
V1.0 06-06-18

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